EU Legal Guarantee

If your order is delivered to a country in the European Economic Area (EEA), your purchase is protected by the applicable legal guarantee of conformity.

Under EU consumer law, consumers are entitled to a minimum two-year legal guarantee if goods are defective or do not conform to the sales contract. A longer guarantee period may apply under the national law of the country where the goods are delivered.

Your Legal Guarantee Rights

Please review the official EU Legal Guarantee Notice below for information about your rights and the remedies available when goods are defective or do not conform to the sales contract.

Official EU notice on the legal guarantee of conformityOfficial EU notice on the legal guarantee of conformity
Learn more about your legal guarantee rights

The link above will take you to the official Your Europe website, where you can find additional information about legal guarantee rights in the European Union.

Need Help With Your Order?

If you believe that an item you purchased is defective or does not conform to the sales contract, please contact LINE FRIENDS SQUARE Customer Support with your order number and details of the issue.

We may ask you to provide photographs or other information necessary to review your request. Your statutory rights under applicable consumer law are not affected by any separate return, refund, or commercial warranty policy.

Contact Customer Support