Shipping & Order Information
Thank you for visitng LINE FRIEND SQUARE.
We are committed to delivering your order quickly and securely. Here, you can find details about our shipping providers, fees, estimated delivery times, and any potential restrictions. Please review the information below to ensure a smooth shopping experience.
Cost & Schedule
[International Shipping Provider / Shipping Fee]
· Shipping Provider: DHL
· Shipping Fee: Varies based on the destination country and the size/weight of the order.
· Shipping Restrictions: Certain countries/regions may not be eligible for delivery.
(e.g., conflict zones, countries with low duty-free thresholds, or regions with complex logistics.)
[Domestic Shipping Provider / Shipping Fee]
· Shipping Provider: CJ
· Shipping Fee: KRW 3,000 (Additional charges may apply for remote or island areas.)
[Shipping Schedule]
· Standard Orders: For both domestic (Korea) and international shipping, orders are generally delivered within 1–3 days after dispatch. However, during Korean public holidays or major promotional periods, high order volumes may cause processing delays.
· Pre-order Items: The estimated shipping date is indicated on the product page.
If the item arrives earlier than expected, shipping may commence before the listed date.
· Split Shipments: If an order contains multiple items or bulky products, they may be shipped separately.
Delivery Regions
LINE FRIENDS SQUARE delivers to the following 201 territories.
| Continent | Country |
|---|---|
| Africa | Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Chad, Comoros, Congo-Brazzaville, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Nigeria, Cameroon, Réunion, Rwanda, São Tomé&Príncipe, Senegal, Seychelles, Sierra Leone, South Africa, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe |
| Asia | Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam |
| Europe | Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man ,Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania,St. Helena, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom. |
| North America | Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Canada, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Kitts&Nevis, Sint Maarten, United States, British Virgin Islands |
| South America | Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, St. Lucia, St. Martin, St. Vincent&Grenadines, Suriname, Trinidad & Tobago, Turks & Caicos Islands, Uruguay, Venezuela |
| Oceania | Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis & Futuna |
Order Process
You can check the shipping status and tracking details through My Page after placing an order.
The tracking number will be sent via email along with a tracking link.
Custom duties & Taxes
Customs duties and taxes are set differently depending on the country you are shipping to. Basically, if the payment includes customs duties and taxes, LINE FRIENDS SQUARE is responsible for the customs duties and taxes. However, in countries where there is an option to pay customs duties and taxes, responsibility varies depending on the option selected.
For customers who choose the option to pay the incurred costs at a later date, the refund criteria will vary depending on whether or not the payment was made. Customers who selected this option should check the Return & Exchange page for more details.
Require Personal Information for Delivery
Some countries require personal ID, tax ID, CPF/CNPJ numbers, etc, when consumers import goods. If the required shipping information is not provided, your order may be canceled during shipping. This table provides a summary of these requirements and our ability to meet them.
| Country | What is required |
|---|---|
| Aregentina | Receiver DNI(Documento Nacional de Identidad) Receiver CUIT(Clave Única de Identificación Tributaria) |
| Brazil | CPF(Cadastro de Pessoas Físicas) CNPJ(Cadastro Nacional da Pessoa Jurídica) |
| China | Resident ID |
| Mexico | Tax ID |
Order Limitations(per order)
There can be requiring restrictions for some countries.
| Country | Order Limitations (per order) |
|---|---|
| Argentina | Cannot order over 1000 USD No more than 3 items with the same HS Codes per order (3 items can be ordered) |
| Mexico | Cannot order over 1000 USD |
| Brazil | Orders over 2999 USD can be created, but will be charged additional duties and taxes |
| Indonesia | Cannot order over 1500 USD No more than 5 items per order (5 items can be ordered) |
| China | Orders over 10000 CNY can be created, but will be charged additional duties and taxes |
Product Limitations
Orders containing items restricted for import by certain countries may be held or canceled during the shipping process.
| Country/Area | Restricted Items |
|---|---|
| All | Portable batteries, Spray products, Products containing lithium-ion batteries |
| EU countries | Products containing steel |
| United States | Bandages |
| Japan | Grip tok (phone grips) |
Returns & Exchanges
Please choose items carefully before making your purchase. Any returns or exchanges due to customer's change of mind are only accepted within seven (7) days from the receipt of the Goods. However, Customers shall be responsible for any fees and expenses related the shipping for the returns and exchanges.
Please send your request for Returns and Exchanges to ‘Contact Us’ with the information on the Returns or Exchange Goods such as product name and quantity, and Order Number.
Returns/Exchanges are not allowed for following reasons:
· Customer's change of mind may be made over seven (7) days from the receipt of the Goods.
· The Goods have been damaged or destroyed due to a cause attributable to the Customer.
· The value of the Goods has significantly decreased due to the use or partial consumption by the Customer.
· The value of the Goods has significantly decreased by the lapse of time to the extent that they cannot be resold.
· The value of the Goods has significantly decreased by the unpacking the package of the Goods (such as food, stationery, toys, electronics and others)
· Any accessories of the Goods have been removed (accessories, gifts and others)
· Any reasons allowed by the Act on the Consumer Protection in Electronic Commerce.
· Customer may cancel his/her purchase order within three (3) months after his/her receipt of the Goods if the Goods are different from the display or advertisement or any Services were different from the contract terms between Customer and the Mall, or within thirty (30) days from the day when Customer had knowledge that the Goods were substantially different from the display or advertisement of the Goods or any Services were different from the contract terms between Customer and the Mall.
· For faulty or defective products, please send your request for Returns and Exchanges to Contact Us with the information on the Returns or Exchange Goods such as product name and quantity, Order Number and a image photo or video of such faulty or defective products. Kindly note that if the replacement option isn't available, we would be able to issue refunds for you.